01
Put the customer first
We put the customer at the center of every decision, feature, and strategy. Our goal is not just to meet expectations, but to deeply understand and anticipate our customers’ needs and consistently exceed them.
Our Behaviors
At Shutterfly, we...
02
Move fast, learn faster
We run fast through two-way doors and pass through one-way doors deliberately. Speed matters, we act decisively and learn quickly from results. We value progress over perfection to drive innovation and growth.
03
Challenge the status quo
We’re always looking for better ways to work. We challenge how things are done, appreciate how far we’ve come, and stay optimistic about what’s next.
04
Act like owners
We think and act for the whole company, not just ourselves or our team. We focus on making an impact today while building value for the future. When there’s a problem, we don’t just pass it off or say “that’s not my job” — we step in to help solve it.
05
Win as one team
We reach the best ideas, decisions, and solutions by sharing and respecting different perspectives and making space for diverse input and healthy debate. We don’t debate forever — we decide and turn from challengers to champions.
06
Deliver results
We focus on what moves the needle and value impact over effort. We measure success by meaningful outcomes and concrete performance metrics rather than the number of tasks completed.
